deborah media

Unraveling Social Media One Tool at a Time

Twitter Changes Account Passwords

To answer the most common question being asked in my newsroom this morning:Yes. The email you received from Twitter today is real. The San Francisco-based company

changed the passwords of some customers today after some accounts were supposedly hacked. The problem- for Twitter- is that it changed the passwords of many accounts that were not compromised, and is now apologizing. The exact number of accounts affected has not been released, but several staffers in my newsroom have had to re-set their password. In general, it is always smart to be suspicious of such emails, which typically involve phishing for information.It is quite rare for a social media company to send this type of email, and that is why Twitter is doing some damage control.  In this case, if you received an email from Twitter, check your account to see if it is not working. If not, go to email and follow the instructions to reset  your password, a practice which is recommended every few months anyway. After your Twitter account is up and running, make sure it has not been hacked. Tech Crunch, for example, was reportedly hacked.

In general, always avoid using the same password for every account. That way, if someone hacks one of your accounts, they will not get into all of them (read bank accounts). Here is the story  San Jose Mercury News Biz Break reporter Jeremy C. Owens wrote about the incident.

This is an edited version of the email text sent out by Twitter:

Twitter believes that your account may have been compromised by a website or service not associated with Twitter. We’ve reset your password to prevent others from accessing your account.

You’ll need to create a new password for your Twitter account. As always, you can also request a new password from our password-resend page:

Please don’t reuse your old password and be sure to choose a strong password (such as one with a combination of letters, numbers, and symbols).

In general, be sure to:

  • Always check that your browser’s address bar is on a website before entering your password. Phishing sites often look just like Twitter, so check the URL before entering your login information!
  • Avoid using websites or services that promise to get you lots of followers. These sites have been known to send spam updates and damage user accounts.
  • Review your approved connections on your Applications page at If you see any applications that you don’t recognize, click the Revoke Access button.

For more information, visit our help page for hacked or compromised accounts.

The Twitter Team

Please do not reply to this message; it was sent from an unmonitored email address. This message is a service email related to your use of Twitter. For general inquiries or to request support with your Twitter account, please visit us at Twitter Support


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This entry was posted on November 8, 2012 by in Twitter, Uncategorized.
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